How will you keep my pet safe?

We follow your house rules, secure doors and gates, and double check leashes and harnesses. On walks we stay alert, avoid unsafe weather and poorly lit areas, and skip greetings that do not feel safe.

What does a typical visit or walk include?

Visits usually include a potty break or walk, fresh water, scheduled food or meds, and time for snuggles, play, or quiet company. Before we leave we do a quick home check and settle your pet.

Who will be caring for my pet?

We are a team based company. Your pet will see a small group of familiar sitters instead of just one person. All sitters share detailed notes so care is consistent, and every sitter follows the same standards.

How do you update me after visits?

After each visit you receive a report in our app with a written update, photos, and key details about meals, water, potty breaks, meds, and how your pet was doing.

Can you care for diabetic or medical needs pets?

Yes. With clear instructions from you and your vet, trained sitters can give insulin and some other medications, keeping to your pet's feeding and dosing schedule and contacting you if anything seems off.

What is your cancellation policy?

For vacation visits, more than two weeks notice gives a full refund or credit, seven to fourteen days gives a 75 percent refund or credit, and three to six days gives a 50 percent credit. With less than three days notice or for early returns there is no refund or credit. For recurring visits, cancellations made more than 24 hours in advance are not charged or are credited if already paid; cancellations under 24 hours are charged in full.

frequently asked questions

Q: How long have you been in business?

Pawsitively Pink started in 2018 in the Ocoee and Winter Garden area and has served the Clermont and Minneola community since 2021.

Q: Are you licensed, bonded, and insured?

Yes. We are a registered Florida business, bonded, and covered by professional pet care insurance. Proof of coverage is available on request.

Q: How long will it take to be contacted?

When you submit our Get Started form it comes straight to our inbox. We review your information and usually reply the same business day, and no later than 24 hours during busy seasons.

Q: What kind of pets do you care for?

We care for dogs, cats, puppies, kittens, seniors, and many medically needy pets. We can also help with some small animals, birds, and reptiles when their routines are clearly outlined.

Q: Do you care for cats?

Yes. We are very cat friendly and care for shy, spicy, social, and senior cats, including cats who need medication or detailed routines, following your instructions for food, litter, and play.

Q: How do I tip my sitter?

Tipping is optional. A 20 percent tip is suggested on your invoice and you can change or remove it before paying. You can also ask us to add a custom tip. Tips go directly to your sitter.

Q: HOW LONG HAVE YOU BEEN IN BUSINESS?

A: Pink Paws & Purrs grew out of Pawsitively Pink Pet Services, the pet care business we've run since 2018 in the Ocoee, Winter Garden, Clermont, and Minneola communities. We launched Pink Paws & Purrs as a cat-exclusive extension of that same Fear Free foundation, because cats deserve care built entirely around them. This is our life's work, our heart work, and we're deeply rooted in caring for cats and their people in this area.

Q: How long will it take to be contacted?

A: When you submit our Get Started form, it comes straight to our inbox, not into a black hole. We look over your information, make sure we are a good fit for your pets needs and your location, then reach out by text or email with a few simple questions. From there we set up your client portal, send your welcome letter, and help you schedule your first assessment visit.

Our goal is always to respond the same day during business hours. During very busy times it may be closer to 24 hours, but you will never be ignored or forgotten.

Q: ARE YOU LICENSED, BONDED AND INSURED?

A: Yes. Pink Paws & Purrs is fully insured and bonded, backed by the same registered business and professional pet care insurance as Pawsitively Pink Pet Services in the state of Florida. We're happy to provide proof of license and insurance on request. We take this seriously because your trust, your home, and your cat deserve professional-level protection, not just good intentions.

Q: what is our most popular service?

A: Most families choose our Purrfect Essentials 30-minute visit — food, fresh water, litter care, a wellness check, and calm interaction at your cat's pace. For cats who need more time to warm up, extra enrichment, or medication administration, Signature Purr (40 minutes) is popular. For multi-cat households, seniors, or complex medical needs, Royal Whisker (60 minutes) gives us the time to do it right. Together we'll help you choose what fits your cat's routine and your season of life.

Q: What kind of pets do you care for?

A: Pink Paws & Purrs is 100% cat-exclusive. We care for kittens, adult cats, seniors, shy or anxious cats, and cats with medical needs — that's it, and that's the point. Because we don't split our attention across species, every visit is built entirely around what your cat needs. If your cat has special routines or medical needs, we review everything together first to make sure we're the right fit.

Q: Do you care for cats?

A: Yes, absolutely. We are very cat friendly. We care for shy kitties, spicy kitties, social butterflies, seniors, and cats who need medication or special routines. We follow your exact instructions for food, litter, medications, playtime, and hiding spots so your cat can stay in their favorite place home.

Q: How will you keep my cat safe in my home?

A: Your cat's safety is non-negotiable for us. In your home we follow your house rules, secure doors and windows, and pay close attention to the details that keep an indoor cat safe — making sure they can't slip out, keeping hazards out of reach, and never leaving anything the way we found it unsecured.

Q: What does a typical visit look like?

A: No two cats are the same, but most visits follow a comforting rhythm. We greet your cat and read their body language first, on their terms. We refresh water, serve meals or treats as instructed, scoop the litter box, and build in real playtime — or just quiet company for the shy and snoozy ones.

Before we leave, we do a quick home check, tidy anything we used, make sure doors and windows are secure, and leave your cat settled and relaxed, not spun up.

Q: What is your experience with cats like mine (age, breed, size, behavior, or medical needs)?

A: Our team has hands-on experience across the full range of cat personalities — opinionated rescues, mellow seniors, shy or anxious cats, and medically fragile cats who need careful routines. We've also spent years gaining veterinary-clinic experience with cat-specific illnesses, so we can care for shy, senior, anxious, and medically complex cats with real confidence.

Q: Can you provide references or reviews from other clients?

A: Absolutely. Many of our families come to us because a friend, neighbor, or veterinarian told them about their experience with us. We are happy to share reviews and testimonials, and we can point you to our online ratings as well.

For us, the highest compliment is when someone trusts us with their pet because another client said, “These are my people.”

Q: How do you handle emergencies or if my cat gets sick or injured while in your care?

A: We hope we never need to use our emergency training, but we are prepared if we do. Before your first booking, we collect your veterinarian information, emergency contacts, and any special instructions. If we notice that something is not right with your cat, we reach out to you right away.

If the situation appears urgent and we cannot reach you, we follow your signed permissions and our safety protocols to seek veterinary care. Through it all, your cat's comfort and well being come first, and we keep clear records of what happened and the steps we took.

Q: Who will be the primary person caring for my CAT and do you have a backup if you are unavailable?

A: We are a team based company, which means your cat gets a small circle of familiar humans instead of depending on just one person. You may not see the exact same sitter every visit, but the faces stay consistent and they all share detailed notes, updates, and your cat's little quirks with one another.

Every sitter is trained to the same standard, follows the same care instructions, and is chosen because they truly feel like family. We always let you know who is scheduled, and no matter which team member visits, your cat will be loved and cared for as if you were there.

Q: What information do you need from me before you start caring for my CAT?

A: The more we know, the more we can care for your cat the way you do. Before our first visit we ask about

Daily routine
Feeding and treats
Medications and medical history
Fears, triggers, and off limit things
Favorite games, comfort items, and hiding spots
Emergency contacts and veterinarian details
Home access and security instructions

This helps us step into your cat's world gently and respectfully so our time together feels familiar and safe, not stressful.

Q: How do you communicate with me after each visit and what kind of updates will I get?

A: After every visit you receive a visit report in your Time to Pet app, with a written update, photos, and any important notes. We let you know about meals, water, litter box habits, medications, energy level, and any funny or sweet moments from our time together.

You should never have to sit and wonder how your cat is doing. Our goal is that you can exhale, smile at the photos, and get back to your day or your trip with a lighter heart.

Q: What are your policies around scheduling cancellations and payment?

A: We want everything about working with us to feel clear and respectful of your time. Before your first booking, we walk you through how to schedule visits, how far in advance to request holiday or vacation care, when invoices are sent, and when payment is due.

Our cancellation policies are listed in detail on this page so there are no surprises. If life throws you a curveball and your plans change, reach out. We will always be honest and kind as we work within the policies you agreed to.

Q: How do I tip my sitter?

A: Tipping is never expected, but it is a deeply appreciated way to say, “Thank you for loving my pet so well.” By default a 20 percent tip is added to your invoice as a suggested amount, and you can adjust or remove it at any time before paying.

If you would like to tip, you can

Change the tip amount directly on your invoice in the app
Leave cash in a clearly labeled envelope at home
Ask us to add a specific tip amount for your sitter

Every tip goes straight to your sitter as a personal thank you for the extra time, patience, and heart they pour into your pet.

Medically needy CATS and insulin care

Q: Can you care for a diabetic CAT who needs insulin injections?

A: Yes. We regularly care for diabetic cats and understand how important consistency is for them. As long as we have clear instructions from you and your veterinarian, our trained sitters can safely give insulin injections and support your cat's routine.

We schedule visits around your cat's feeding and insulin times so that their body and blood sugar stay as steady as possible while you are away.

Q: How do you handle insulin injections during visits?

A: We follow your written plan exactly. That includes confirming your cat has eaten as directed, preparing the correct dose, and giving the injection using calm, low stress handling. Afterward, we note the time, dose, and any observations about how your cat looked or behaved.

If your cat refuses food or seems unwell, we pause and contact you before giving insulin unless we have a very specific plan from you and your veterinarian that says otherwise. Your cat's safety always wins.

Q: What happens if my diabetic CAT has an emergency while in your care?

A: Before we begin, we ask you to share the early warning signs you have seen in your cat, what your veterinarian has recommended, and which hospital you prefer if an emergency happens.

If we notice concerning symptoms, such as signs of low blood sugar or unusual behavior, we act quickly. We follow your emergency plan, contact you, and seek veterinary care if needed. You will be kept in the loop with clear, real time updates so you are never left wondering what is happening.

Q: What do you need from me before you agree to provide insulin or other medical care?

A: For any medical care including insulin, we ask for

Current dosing instructions from you and your veterinarian
Feeding schedule and what counts as “a full meal” for your cat
Veterinarian contact information and preferred emergency hospital
Any patterns or warning signs you have noticed in the past
What has helped your cat during previous episodes or flare ups

Together we create a plan that feels safe and realistic. Our goal is to support your cat's health and give you the courage to travel or work without feeling like you are risking their well being.

What is the cancellation policy?

Cancellation policy for vacation visits

More than 2 weeks notice
Full refund or credit to your account, your choice
7 to 14 days before the first visit
Seventy five percent refund or credit to your account
3 to 6 days before the first visit
Fifty percent credit to your account
Less than 3 days notice
No refund or credit
There is no refund for early returns once a trip has begun. Services that fall on or around major holidays or school breaks that are canceled are not refunded or credited because we have reserved that time for your family.

Cancellation policy for daily, weekly, and recurring visits

If you cancel more than 24 hours before a recurring or weekday visit and the invoice has not yet been paid, you are not charged for that visit.
If you cancel more than 24 hours before and the invoice has already been paid, a credit for that visit is added to your account for future use.
Cancellations made less than 24 hours before a recurring or weekday visit are charged in full, as we have already reserved that time on your sitter’s schedule.